Subject: Re: Tech Support Candidate - Diksha Shukla Diksha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 8 Jul 2021 04:24:48 -0700 (MST)

She is having only 6 months of experience in Tech support. Also she was doing grammatical errors during spoken. I did not find him fit candidate for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 8, 2021, at 2:44 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Diksha Shukla Diksha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 8 July 2021 at 1:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Diksha Shukla Diksha 

	

	
	
			Tech Support Test 
		
	Name 	Diksha Shukla Diksha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8318555792 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida sector 51 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Android mobile troubleshooting 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	inergizer 	Technical support engineer 	19th March 2020 	20k 
Previous Employer 1 	Byjus 	Business development asociate 	2nd of jun 	25k 
Previous Employer 2 	Byarv it solutions 	Technical support 	7th of July 	32k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 Restart My Device. Many basic problems can be solved simply by restarting your device. ... 
2 Make Sure the Internet Connection Works. Open your browser. ... 
3 Check if the Website is Down for Everybody or Just Me 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Get your speaker and your audio device as close together as possible while you troubleshoot. 
Reset the Bluetooth on your audio device (i.e. phone). 
Next, reset the Bluetooth on your speaker. Then, you should be good to go. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have relevent experience in the technical support field and I have knowledge about MS computer's troubleshooting.so i think it is easy for me a little bit. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4