Subject: Tech Support Candidate - Ankita Kumari Ankita
From: Ankita Kumari Ankita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 07:21:13 -0400

| | Tech Support Test

Name | Ankita Kumari Ankita
E-mail | [email-masked]
Phone Number | (110043) 8700372340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh, delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | CIPL | Service coordinator | 25 sep 2017 | 11000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connection.
I will check whether I am writting domain name correctly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on mobile bluetooth option.
2. Turn On blurtooth speaker.
3. Now I will pair the device and tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

I am good listner
I am decision maker.
I have patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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