Subject: Tech Support Candidate - Nitesh Hasija
From: Nitesh Hasija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 07:04:58 -0400

| | Tech Support Test

Name | Nitesh Hasija
E-mail | [email-masked]
Phone Number | (91) 9518698636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SAVIOR STJ ELECTRONICS PVT LTD. | Technical support engineer | Currently working | 30925
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart pc.
2) Check the internet connection.
3)Check the website is down for me or everyone.
4)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Make Bluetooth device in pairing mode.

2)Open the Settings app.

3)Select Bluetooth.

4)When the speaker appears select the device name to connect.

What according to you makes you a good candidate for customer service or technical support job? | You should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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