Subject: FW: Tech Support Candidate - Nilesh Kumar agarwal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 8 Jul 2021 10:36:58 +0000

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From: Nilesh Kumar agarwal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 7 July 2021 at 2:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nilesh Kumar agarwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nilesh Kumar agarwal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (96506) 46961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Meerut
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Cisco voip      25th june 2021  28300
Previous Employer 1     Wipro   Escalation desk executive       8 match 2019    18500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the internet connection. Then, I will try to open website in another browser. After that I will clear cache and cookies and retry after that. If that will also not work then I have to reboot my modem and check if wifi light is blinking or not. If it's stable then I will register a complain. If it's blinking then I will troubleshoot the modem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings. Then, enable bluetooth on your mobile. Now I will switch on the bluetooth speaker and wait for it to get connected if already paired. If not, then I will search for the name and connect it.
What according to you makes you a good candidate for customer service or technical support job? I had worked i chat, email, and voice. Secondly, I was promoted in escalation desk as I am good in handling customers. The best thing to cool down a customer, as per me, is to listen him carefully and try to answer him with facts.
On a scale of 1 - 5 please rate your fluency in spoken English  5