Subject: Tech Support Candidate - Dharmendra kumar Sharma
From: Dharmendra kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 06:14:38 -0400

| | Tech Support Test

Name | Dharmendra kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 9818960618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 12-22 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infogain | Software supporr | March 2021 | 36000
Previous Employer 1 | Igate | TSO | Feb 2015 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will try to clear the cache&#039;s,cookies and browsing history then i will check again.

If it does not fix the error then i will check other websites whether they are working fine or not.

After then i will check www.ndtv.com website on different browser as well.

Then i will proceed further accordingly as per the result.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will turn on the bluetooth speaker.
And if there would be any bluetooth button to turn on then i will turn it on.

After then i will turn my cellphone bluetooth and will search for near by bluetooth speaker connection and then it will populate in mobile phone so i will.proceed further to connect it to my mobile.

What according to you makes you a good candidate for customer service or technical support job?

In service industry there are so many ways to say NO to the customer as we cannot say directly NO.

I know how put myself into the customers as per the requirement.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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