Subject: FW: Tech Support Candidate - Sunil Kumar Nigam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 8 Jul 2021 10:01:10 +0000

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From: Sunil Kumar Nigam <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 7 July 2021 at 2:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunil Kumar Nigam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunil Kumar Nigam
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9717229387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Surajpur Greateer Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Team HR Pvt Ltd Technical Support       15Jun 2021      43461
Previous Employer 1     SD2Lab Pvt Ltd  Technical Support       06May 2021      43436
Previous Employer 2     Hyper Soft Solutions Pvt. Ltd   Software Developer      02Feb2009       20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  (1)Clear browsing data(Ctr+Shift+Del)
(2)Open Website(www.ndtv.com)
(2) Re-login Application(User ID, Pasword)
Please list the steps to connect a Bluetooth speaker to your mobile phone.      (1)Power on of Bluetooth speaker
(2) Login mobile with correct design pattern
(3)Settings
(4)Portable hotspot on
What according to you makes you a good candidate for customer service or technical support job? (1) Puntual
(2) Good experience
On a scale of 1 - 5 please rate your fluency in spoken English  5