Subject: FW: Tech Support Candidate - Ankita Shrivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 8 Jul 2021 09:58:58 +0000

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From: Ankita Shrivastava <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 8 July 2021 at 3:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankita Shrivastava

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankita Shrivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9458950241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printers, outlook, Ad basic, citrix basic, POS machines - software as well hardware
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Associate consultant    October 47k
Previous Employer 1     Hcl     Analyst November 2019   25
Previous Employer 2     N/A     N/A     NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the internet connection
Restart browser and system
If internet is ok then will check with other browser
Clear the cache and check again
Check if site is down for me Or everyone
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to Bluetooth settings and scan for device name once we get the required device nam listed pair with the device
What according to you makes you a good candidate for customer service or technical support job? I have been working in this field for last 3 years and know how to deal with customer and help them with trouble shooting part., I know how to handle irate customer with empathy and I am a good team leader as I am leading my team in this company
On a scale of 1 - 5 please rate your fluency in spoken English  4