Subject: Tech Support Candidate - vineet gautam
From: vineet gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 05:18:30 -0400

| | Tech Support Test

Name | vineet gautam
E-mail | [email-masked]
Phone Number | (91) 8860408016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | vaishali, ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | jaina india pvt ltd | testing engineer | currently working | 29000
Previous Employer 1 | live fiber pvt ltd | Project Engineer | 18 march 2021 | 26000
Previous Employer 2 | Oppo mobiles india pvt ltd | testing enineer | 14 may 2020 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly I will check Net connection. Than after Check address is properly written, than after no proxy or blocked this website. If these all ok than after it will open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open Bluetooth of Mobile and On the Bluetooth speaker, than after it speaker goes to Pairing mode with Red-Blue blinking LED. than after Scan the new Bluetooth speaker in the list of mobile Bluetooth, after get this in the list, add and pair with the speaker and get output.
What according to you makes you a good candidate for customer service or technical support job? | Which completely resolved the customer issues and handle the problems in very cool and intelligent way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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