Subject: FW: Tech Support Candidate - Ruchir Tripathi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 8 Jul 2021 08:28:10 +0000

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From: Ruchir Tripathi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 8 July 2021 at 11:56 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ruchir Tripathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ruchir Tripathi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8299285575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon Development Center India Pvt Ltd CS Associate    Currently Working       36000/-
Previous Employer 1     Jetset Shipping Pvt. Ltd.       Port Assistant  May 2019        25000/-
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check is there any pop blocked by my browser or not.

2. I will check whether the page is secure to open or not.

3. I will check that whether I connected to internet connection or not or whether my internet connection is working properly or not.

4. I will try to clear the cookies and cache on my browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the speaker.
2. Turn it to Bluetooth mode.
3. Turn on the Bluetooth on my mobile phone.
4. Search for the Bluetooth speaker on my mobile phone under Bluetooth devices menu and then pair to the speaker.
What according to you makes you a good candidate for customer service or technical support job? I don't have such technical work experience in technical field but what I know that I have more than sufficient knowledge of computers as I had my own PC since I was a kid. I used to service and fix my computer on my own without taking any help from the any computer technician. I used to assemble my computer on my own. As well as I'm a very fast learner so what I ever training I will get for this job I'm pretty sure I will adapt it very quickly and safely in my mind.
On a scale of 1 - 5 please rate your fluency in spoken English  5