Subject: Fwd: Tech Support Candidate - Suman Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 8 Jul 2021 00:45:47 -0700 (MST)

Hi Ma'am, 

His spoken is fine he is having experience in programming majorly. And currently he is working as a Tech support executive with Team Computers from last 3 years. and currently serving the notice period which will going to end up on 14th July 2021. 
His current salary is 19000/- 
Expecting 20-30% hike. 
Can join after 14th any day 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 7, 2021, at 3:29 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Suman Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8252626008 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida (Gaur city) 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Team Computers 	Technical support engineer 	14/7/21 	19000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We can troubleshoot with below steps. 

1. Check for any typing mistake, the web address is typed accurately. 
2. Try refreshing the page again, May the website was not unable to load completely/properly. 
3. Make sure (Java script & Cookies) are enabled. 
4. Check for the browser version is updated or not. 
5. Reset the browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Please follow below steps. 
1. Make sure that the Mobile Bluetooth is turned on, if its not then turn it on. 
2. Power on the Bluetooth speaker. 
3. Now on your phone go to Bluetooth feature and from available device select the Bluetooth speaker (If your speaker is not listed, press the button on your speaker that makes it discoverable). 
What according to you makes you a good candidate for customer service or technical support job? 	Well I am good listener, polite in nature have good communication skills and problem solving approach and have the ability to communicate clearly. 

On a scale of 1 - 5 please rate your fluency in spoken English 	5