Subject: Tech Support Candidate - Diksha Shukla Diksha
From: Diksha Shukla Diksha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 03:45:04 -0400

| | Tech Support Test

Name | Diksha Shukla Diksha
E-mail | [email-masked]
Phone Number | (+91) 8318555792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 51
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Android mobile troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | inergizer | Technical support engineer | 19th March 2020 | 20k
Previous Employer 1 | Byjus | Business development asociate | 2nd of jun | 25k
Previous Employer 2 | Byarv it solutions | Technical support | 7th of July | 32k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device. Many basic problems can be solved simply by restarting your device. ...
2 Make Sure the Internet Connection Works. Open your browser. ...
3 Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Get your speaker and your audio device as close together as possible while you troubleshoot.
Reset the Bluetooth on your audio device (i.e. phone).
Next, reset the Bluetooth on your speaker. Then, you should be good to go.

What according to you makes you a good candidate for customer service or technical support job? | I have relevent experience in the technical support field and I have knowledge about MS computer's troubleshooting.so i think it is easy for me a little bit.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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