Subject: Fwd: Tech Support Candidate - Bharat Bhushan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 8 Jul 2021 00:13:50 -0700 (MST)

Hi Ma'am, 

His spoken is good, He is all good for EPOS. 
Having 8 years of tech support experience with big companies like HCL, I Yogi, Dell. 
His last job was in 2017 after that he is running a NGO. Now he wants to go back to the Corporate career. 
He can start immediately. 
His last salary was 60000/- 
But his expectations was max 50k, I told him our maximum is 42k. He looks ok with 42k. But as he sad yes for now, Can't say anything if later he will backed out 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 7, 2021, at 10:56 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Bharat Bhushan 
E-mail 	[email-masked] 
Phone Number 	(+91) 9310831984 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Indirapuram, Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Zones Inc 	Team Lead 	30/11/2017 	50,000 
Previous Employer 1 	HCL 	Sr. Technical Support 	01/03/2011 	29,000 
Previous Employer 2 	Dell 	Technical Support 	10/01/2008 	20,000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will check if other websites are working or not. Also, I will try to browse the website using a different browser (if available). I will also try to open the website on my system. 
2) If other websites are working, I will ping ndtv.com to ensure website is live. 
2.1) If other websites are also not working, I will check the internet connectivity. 
3) If I am getting ping replies, I will fetch the website IP address and will try to pull up the website using IP address. 
3.1) If I don't receive any ping reply, there is a possibility that the site might be temporarily down. 
4) If I am able to pull up the website using IP address, the problem could be with the local DNS. I will flush the DNS and also, I will clear the cache, temp file, prefetch and cookies. 

Summary: 
>> Check website and internet connectivity >>> Check issues related to browser (reset to default settings and excluding third party extensions)>> Check issues related to DNS, temp files and security (Firewall/Anti-virus software). 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Power on the Bluetooth speaker and ensure it is on Bluetooth connectivity mode. 
2) Switch on mobile's Bluetooth. 
3) Search for nearby Bluetooth Devices. 
4) Locate and select the desired Bluetooth device. 
5) Enter passcode (if there is any). 
What according to you makes you a good candidate for customer service or technical support job? 	I understand the importance of Human Dimension and Task Dimension. I have the required skill set, expertise, experience and attitude. Also, I have worked in various support, training and management role, so, I understand the business requirement. I can really be an asset to the process and also, to the organization. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5