Subject: Tech Support Candidate - Sandeep Kakwani
From: Sandeep Kakwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 02:27:47 -0400

| | Tech Support Test

Name | Sandeep Kakwani
E-mail | [email-masked]
Phone Number | (91) 9311586121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I energizer | Technical support | 01/07/2021 | 17338
Previous Employer 2 | Honda cars India Limited | L1 Technical support | 18/09/2021 | 15554

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will restart the device minimum  2 times. After that I will check  whether the internet connection is working properly or not. And in the last I will check whether the website is down for everyone or for just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will open the setting application in mobile phones, Navigate to the connected devices and turn on the Bluetooth  switch if it's not enabled. After that I will select the Bluetooth   to view the options And in the end select pair new device to place the Bluetooth device in pairing mode.
What according to you makes you a good candidate for customer service or technical support job? | Be professionalism, be confident, having good communication skills, problem solving skills, convincing ,good product knowledge, Always be polite and having stress management skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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