Subject: Tech Support Candidate - Jatin sharma Natin
From: Jatin sharma Natin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 02:16:54 -0400

| | Tech Support Test

Name | Jatin sharma Natin
E-mail | [email-masked]
Phone Number | (91) 8882097881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Excitel broadband private limited | CSE | 15 March 2021 | 20000
Previous Employer 2 | Muses marketing | Operational manager | 20 April 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection first
Check internet by connecting to google
If internet works fine then check for website spell
Then check for ping results in command prompt for google and www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Go to bluetooth
Turn on the bluetooth option
Turn on the bluetooth speaker
Check for bluetooth speaker on mobile
Connect the given bluetooth speaker with specific name

What according to you makes you a good candidate for customer service or technical support job?

I enjoy communicating with people
Have good analytical knowledge that allow me to solve problems quickly and can work under pressure to solve issues for customers and clients in line with the targets my employer demands

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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