Subject: Tech Support Candidate - Rajesh Sharma
From: Rajesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 00:44:20 -0400

| | Tech Support Test

Name | Rajesh Sharma
E-mail | [email-masked]
Phone Number | (0) 9671415422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GIIV Services | Desktop support engineer | 2020 | 14000
Previous Employer 1 | Aforeserve | Technical support engineer | Currently working | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the internet connection.
Then check the cable connection.
After that we find that if all of the components are properly working then we again search the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open both of the Bluetooth of phone and speakers.
Then search open Bluetooth near by area or with the name of speakers.
After that we paired it and the speaker connected.

What according to you makes you a good candidate for customer service or technical support job?

Proper listening of customer requirements or errors.
Formally behavior with customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |