Subject: Tech Support Candidate - Viplav Chhabra Viplav
From: Viplav Chhabra Viplav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 11:19:46 -0400

| | Tech Support Test

Name | Viplav Chhabra Viplav
E-mail | [email-masked]
Phone Number | (991) 9910695907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Customer service | | 3 LPA
Previous Employer 2 | Optimistic Infosystems | Customer service | | 2 LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First: I will check internet connection.
Second: I will connect Ethernet cable if wifi is not showing.
Third: Use ping command in dos to check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First: Turn on Bluetooth and pair them .
What according to you makes you a good candidate for customer service or technical support job? | Good customer Relationship and high patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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