Subject: Tech Support Candidate - Namrata Akiwate
From: Namrata Akiwate <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 08:08:45 -0400

Tech Support
Test

Name

Namrata
Akiwate

E-mail

[email-masked]

Phone Number

(91) 7057884804

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sangli,Maharastra

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

customer Support

today

16000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check network connection ,then I
check spelling of website if it is valid or not .after that I will try to
understand what is the actual error and I will think -How to solve it?. I will
try best to solve

I will try to solve using my knowledge ,experience and with the help of
internet

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Swipe down from the top of the screen.

2.Make sure Bluetooth is turned on.

3.Touch and hold Bluetooth .

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organisation to suceed in its business. I follow this
mantra.  Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems

On a scale of 1 - 5
please rate your fluency in spoken English

3