Subject: Re: Tech Support Candidate - Marcus Manebaye
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 7 Jul 2021 03:37:18 -0700 (MST)

His spoken is good. He do not have any technical experience but he looks smart to handle it. His qualification bag round is all Into tech. H e is BCA Graduate. 
He can join immediately. His salary expectations are 40k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 6, 2021, at 6:52 PM, HR Livesalesman <[email-masked]> wrote: 

No response, but I will try him later, Because he is looking for job. As I remember his spoken English was good. He was working as a French Language expert. And he is holding technical qualification. 
I recommended him last time for French tech support but not shortlisted by Pritish 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 5, 2021, at 1:25 PM, Deeksha Dadu <[email-masked]> wrote: 

This guys worked with us but I don’t remember his spoken English. Check once in a quick conversation 

From: Marcus Manebaye < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 4 July 2021 at 10:15 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Marcus Manebaye 

	

	
	
			Tech Support Test 
		
	Name 	Marcus Manebaye 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9667027348 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Ashram hari nagar 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	working on private project 	web engineer 	anytime 	depends on project 
Previous Employer 1 	cherry e-commerce service 	customer care agent 	2020 	35000 
Previous Employer 2 	max hospital 	french language expert 	2019 	depended on projects 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I. the first thing to do is to open another browser and try to access the same website. and this should solve the issue. 

II. in case the same website is still inaccesible in other web browser then: 
- there is a need to try to launch major popular website like amazon, instagram, youtube... 

III. in case those major popular websites also don't launch, then what to do is to firstly check if the device used is connected to internet. 

IV. in case the device used is not connected to the internet then the thing to do is to connect it to the internet and this should solve the issue. 

V. in case the device used is connected to the internet then the problem is with the browsers, the thing to do here is to update the web browsers because outdated web browsers cause scripting errors making websites become unresponsive. and after updating the web browsers the website will launch very well. 

VI. in case after updating the web browsers, the website is still inaccessible then there is the need to check the security parameters of the web browsers used to see if there are line that block access to the type of website that is getting launched. and if that is the case the thing to do is to allow a special permission for the website to launch. this should solve the issue 

VII. in case after doing all of this but the website doesn't still launch then there is a problem with the website. and this case there is nothing the user can do other than wait until the website is running again . 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I. on the bluetooth speaker press the bluetooth button. 

II. on the phone. 
III. go to the phone settings. 
IV. and after that tap the bluetooth icon on the phone setting. 
V. and after that tap on "more settings" on the bluetooth menu to allow the phone to start scanning for available devices around the phone. 
VI. a list with available devices will appear. 
VII. and just tap the bluetooth speaker name to allow the bluetooth speaker to pair with the phone 
	What according to you makes you a good candidate for customer service or technical support job? 	I. I know how manage frustrated customers 
II. I know how to keep myself cool in the pressure 
III. I am a hard working individual. 
IV. I got an extensive knowledge about computer programming languages. 

V. An extensive knowledge about computer operating systems. 

VI. An extensive knowledge about computer softwares. 

VII. An extensive knowledge about computer networking. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5