Subject: Fwd: Tech Support Candidate - Nilesh Kumar agarwal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 7 Jul 2021 03:17:58 -0700 (MST)

Hi Ma'am, 

Please check him for EPOS. 
His spoken is not much attractive. But he is having good experience. He is having total 5 years of experience. He started with Wipro and later joined HCL as a Cisco Voice Engineer. 
He left HCL in june 25th because the process was ramping down. 
His last salary was 28000/- 
Expecting as per companies norms. 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 7, 2021, at 2:34 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Nilesh Kumar agarwal 
E-mail 	[email-masked] 
Phone Number 	(96506) 46961 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Meerut 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Cisco voip 	25th june 2021 	28300 
Previous Employer 1 	Wipro 	Escalation desk executive 	8 match 2019 	18500 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check the internet connection. Then, I will try to open website in another browser. After that I will clear cache and cookies and retry after that. If that will also not work then I have to reboot my modem and check if wifi light is blinking or not. If it's stable then I will register a complain. If it's blinking then I will troubleshoot the modem. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings. Then, enable bluetooth on your mobile. Now I will switch on the bluetooth speaker and wait for it to get connected if already paired. If not, then I will search for the name and connect it. 
What according to you makes you a good candidate for customer service or technical support job? 	I had worked i chat, email, and voice. Secondly, I was promoted in escalation desk as I am good in handling customers. The best thing to cool down a customer, as per me, is to listen him carefully and try to answer him with facts. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5