Subject: Fwd: Trainer Candidate - Ashok Singh Kathayet Ashok
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 7 Jul 2021 02:41:10 -0700 (MST)

Hi Ma'am, 

His spoken is fine, He is currently working as an Operation Manager in Teleperformance. He is leaving the job because process is ramping down. 
Prior to that he was working with concentrix he started as a CCE but later got promoted and worked with many projects and process with PAN India in different profiles, Quality Manager, Operations Manager, . In Concentrix he worked for 8 years. 
His current salary is 48000/- 
Expecting 20-30% hike 
Notice period is 20-30 days 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 7, 2021, at 2:06 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ashok Singh Kathayet Ashok 
E-mail 	[email-masked] 
Phone Number 	(+91) 9654709029 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	East Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	AMCC 		48750 
Previous Employer 1 	Concentrix Services 	Assistant manager operations 	19 July 2020 	35900 
Previous Employer 2 	Concentrix 	Sr quality analyst 	4 July 2019 	28500 
If Selected, how much time do you need to join? 	20 days 
Please briefly describe your work experience specifically in training? 	Certified trainer from Amazon 
2 years as a trainer 
Delivered 14 batches in CNX NOIDA 
Delivered 7 batches in CNX DAK 
Best throughout 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	There was a tenure advisor who use to be late in each and every pre shift. 

Multiple feedback were shared. 

No impact was noticed. 

Sent an email, stating the person arriving or skipping last will have to lead the pre shift meeting next day. 

The person who was missing each and every meeting was a first to join the pre shift. 

Concluding : The advisor was tenured and wanted to deliver his best in management level as per his knowledge. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	If better is available good is nothing. 
What according to you makes you a good candidate for this position? 	Self confidence 
Punctual and multi-tasking 
Knowledge of Training, quality, operations and Internal compliance 
Worked as mentor, helped as a mentor, shared feedback as a quality auditor, supported team as a Team leader. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4