Subject: Tech Support Candidate - Md Shoaib Khan
From: Md Shoaib Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 05:27:50 -0400

Tech Support
Test

Name

Md Shoaib
Khan

E-mail

[email-masked]

Phone Number

(+91) 9505569192

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Friends Colony, New
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teletext India Limited

Operations executive

2019

28.5k

Previous Employer 1

Epos Direct Pvt LTD

Business
development executive

2017

18k

Previous
Employer 2

Chat Pro Pvt LTD

Technical Sales
Executive

2016

12k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart device

2. Make sure internet connection works

3. Check the website if it down for everyone or me

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn
Bluetooth on or off

Pair a Bluetooth accessory

Connect

What according to you makes you a good candidate
for customer service or technical support job?

Customer
First" is a mantra for any Organisation to suceed in its business. I follow this
mantra.  Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

5