Subject: Tech Support Candidate - Sunil Kumar Nigam
From: Sunil Kumar Nigam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 05:08:28 -0400

| | Tech Support Test

Name | Sunil Kumar Nigam
E-mail | [email-masked]
Phone Number | (91) 9717229387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surajpur Greateer Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team HR Pvt Ltd | Technical Support | 15Jun 2021 | 43461
Previous Employer 1 | SD2Lab Pvt Ltd | Technical Support | 06May 2021 | 43436
Previous Employer 2 | Hyper Soft Solutions Pvt. Ltd | Software Developer | 02Feb2009 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1)Clear browsing data(Ctr+Shift+Del)
(2)Open Website(www.ndtv.com)
(2) Re-login Application(User ID, Pasword)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1)Power on of Bluetooth speaker
(2) Login mobile with correct design pattern
(3)Settings
(4)Portable hotspot on

What according to you makes you a good candidate for customer service or technical support job?

(1) Puntual
(2) Good experience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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