Subject: Re: Tech Support Candidate - Michael Periyasamy
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 7 Jul 2021 01:57:24 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 5, 2021, at 1:20 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Michael Periyasamy < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 July 2021 at 11:59 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Michael Periyasamy 

	

	
	
			Tech Support Test 
		
	Name 	Michael Periyasamy 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9715109481 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida, sector 66 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Senior technical support Associate 	Pursuing 	28000 
Previous Employer 1 	Ienergizer 	Senior customer care associate 	Oct 2020 	19700 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I'll make sure with other devices that the website is working properly at first. Then I'll check and clear all used chache and cookies in browser. After that I'll also check whether my IP has properly configured from ISP. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on blutooth feature in both Mobile and speaker. 
2. Click blutooth option in mobile and check the blutooth name then click to connect. 
3. After configuration it'll be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Having extensive knowledge in networking and customer handling experience makes me understand customers current concern quickly to resolve the issue. 
2. Good communication skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4