Subject: Trainer Candidate - Ashok Singh Kathayet Ashok
From: Ashok Singh Kathayet Ashok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 04:36:45 -0400

Tech Support
Test

Name

Ashok Singh
Kathayet Ashok

E-mail

[email-masked]

Phone Number

(+91) 9654709029

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

East Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

AMCC

48750

Previous
Employer 1

Concentrix Services

Assistant manager operations

19
July 2020

35900

Previous Employer 2

Concentrix

Sr quality
analyst

4 July 2019

28500

If Selected, how much
time do you need to join?

20 days

Please briefly describe your work experience specifically in
training?

Certified trainer from Amazon

2 years as a trainer

Delivered 14 batches in CNX NOIDA

Delivered 7 batches in CNX DAK

Best throughout

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

There was a tenure advisor who use to be late in
each and every pre shift.

Multiple feedback were shared.

No impact was noticed.

Sent an email, stating the person arriving or skipping last will have to lead
the pre shift meeting next day.

The person who was missing each and every meeting was a first to join the pre
shift.

Concluding : The advisor was tenured and wanted to deliver his best in
management level as per his knowledge.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

If better is available good is nothing.

What according to you makes you a good candidate
for this position?

Self confidence

Punctual and multi-tasking

Knowledge of Training, quality, operations and Internal compliance

Worked as mentor, helped as a mentor, shared feedback as a quality auditor,
supported team as a Team leader.

On a scale of 1 - 5
please rate your fluency in spoken English

4