Subject: Tech Support Candidate - Harsh Sharma
From: Harsh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 10:45:59 -0400

| | Tech Support Test

Name | Harsh Sharma
E-mail | [email-masked]
Phone Number | (+91) 7668582961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shiv Vihar Metro station -Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation Services Pvt | Desktop Level Engineer | 6-9-2021 | 24323
Previous Employer 1 | Progressive Infovision Pvt Ltd | Desktop Level Engineer | |
Previous Employer 2 | Techmahindra PVT LTD | Asistant Team Leader | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Make Sure the Internet Connection is proper.
Step 2:- Check "google.com" is working or not.
* if its not working, check the proxy
settings.
Step 3:- Check if the Website is Down for Everybody or Just Me.
Step 3:-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Go to settings of mobile phone.
Step 2:- Tap the Bluetooth option.
Step 3 :- Turn on Bluetooth.
Step 4 :- A list of available devices will appear..
Step 5:- If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
Step 6:- On your mobile select your speaker and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | As I'm graduated from technical department, and my most of experience is in customer service, I think I will be the good candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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