Subject: Re: Tech Support Candidate - Abdul Aleem farooqui Abdul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 6 Jul 2021 06:18:32 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 6, 2021, at 2:21 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Abdul Aleem farooqui Abdul < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 July 2021 at 5:13 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abdul Aleem farooqui Abdul 

	

	
	
			Tech Support Test 
		
	Name 	Abdul Aleem farooqui Abdul 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9999054750 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Jasola vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer Pvt ltd 	Senior supervisor 	10th july 2021 	
Previous Employer 1 	Amazon 	Process associate 	30 January 2020 	
Previous Employer 2 	Sedla care 	IT consultant 	27th novemeber 2019 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check my internet connection 
Then I'll check if the website server is only having problem or is the problem with every website 
We will check proxy setting if connect with vpn 
We will troubleshoot the error 
Then again we will try to run the same website 
We will clear all the cache and cookies from browser settings 
If the issue still persist we will access the screen of customer and try to resolve as per the error popping up 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open settings in the handset 
Go to bluetooth option 
Turn on the bluetooth 
Search for available device for bluetooth speaker 
Pair the device 

	What according to you makes you a good candidate for customer service or technical support job? 	I know how to handle customers as I'm good in communicating the resolution to customer in a very short time according to their understanding 
I've worked with level 2 support as well 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5