Subject: Re: Tech Support Candidate - Shreyashkar Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 6 Jul 2021 06:17:45 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 6, 2021, at 2:22 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shreyashkar Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 July 2021 at 4:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shreyashkar Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Shreyashkar Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9069004209 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Patel Nagar, New Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	RRAI Flight Reservations 	BDE and Customer support 	16th April, 2021 	18000 
Previous Employer 2 	Umarkets 	BDE 	26th January, 2021 	16000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check whether my internet connection is working or not. If its working fine then I will troubleshoot the page. If problem persists, I will try to look into the settings for the solution. I will also open any other website or page to check whether this problem is for specific website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Take the speaker and switch it on. 
2. Make assure its in bluetooth mode. 
3. Take your mobile phone and switch on 
bluetooth. 
4. Search for the available devices name. 
5. Tap on the bluetooth device name when it 
appears. 
6. Pair the bluetooth device with your mobile 
phone by accepting the invitation. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have done B.Tech with Computer Science branch, so I have knowledge of technical field. I also have experience in customer support for international customers. I am polite and smart and also a fast learner. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5