Subject: Re: Tech Support Candidate - Jatin Raghav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 6 Jul 2021 06:16:24 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 6, 2021, at 2:23 PM, Deeksha Dadu <[email-masked]> wrote: 

Did you check for this guy Jatin Raghav? If not, why not? Please get me feedback on him asap 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 July 2021 at 4:42 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Jatin Raghav 

Saurabh Sharma (+91) 8178019945 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 5, 2021, at 2:31 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Check 

From: Jatin Raghav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 1 July 2021 at 11:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Jatin Raghav 

	

	
	
			Tech Support Test 
		
	Name 	Jatin Raghav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9634312134 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Bulandshahr 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon Development Centre India Pvt. Ltd. 	SDS Associate 		35000 
Previous Employer 1 	Raeon Petroleum Services Pvt. Ltd. 	Petroleum Engineer 		21800 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	There are few steps which I'll follow - 

1. First of all I will ensure If I have a stable internet connection. 

2. Second step will be trying to reload/refresh the website page. 

3. Then if it still doesn't work then I'll clear the cookies and cache . 

4. If it still shows me the same error then I'll restart or reboot the internet connection. 

5. And if then also the issue persists then there might be various other reasons like website down,address restricted and others. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn on bluetooth speaker by holding button on speaker so that it will be visible 

2. Turn on bluetooth on your mobile and view new available devices to pair. 

3.Tap on the name of your bluetooth speaker on your screen to pair. 

4. After that you will receive option to connect or pass key to connect just follow screen instructions to connect devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	Well as I'm working already in International Process in the US region at Amazon.I'm providing them with the real time technical support to the customers as Shipping and delivery Associate.I feel I have developed good few qualities that are required for a good support representative. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5