Subject: Re: Tech Support Candidate - Sunny Arora
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 6 Jul 2021 09:58:45 +0000

His accent is really bad, will not do

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 July 2021 at 3:19 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Sunny Arora

His spoken is good,
Having total 8 years of experience including tech support, Customer support and sales.
 Last company he was working with was Telus International  as a Technical sales executive. Before that he was with Tech Mahindra as a Technical support executive. Prior to that he was working with TCS as a Semi tech support executive his designation was BPO Analyst.
And he started his career with Metlife there he was into non tech support.
He is not working currently can join immediately
His last salary was 34000/-
Right now expecting as per companies norms

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jul 5, 2021, at 2:41 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check

From: Sunny Arora <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 27 May 2021 at 1:59 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunny Arora

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunny Arora
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9654380981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus International     Sr. Sales Advisor       21-1-2021       32000
Previous Employer 1     Tech Mahindra   Technical support engineer      10/02/2017      25000
Previous Employer 2     Tata consultancy services       Sr. Analyst     5/2/2014        23000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check and see other websites are working or not.
I can try same website on different web browser.
I can check Https
I will check cookies and reset
I will check proxy settings and change
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Bluetooth
Search for device
Pair and connect
What according to you makes you a good candidate for customer service or technical support job? I have been part of this division since long time. I am very good at handling customers and I can manipulate situation. I can make customer happy and satisfy on same call. I can resolve issues.
On a scale of 1 - 5 please rate your fluency in spoken English  4