Subject: Tech Support Candidate - Anurag Kumar
From: Anurag Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 05:58:47 -0400

| | Tech Support Test

Name | Anurag Kumar
E-mail | [email-masked]
Phone Number | (91) 7488736441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city 2 , noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
DHCP, DNS, ACTIVE DIRECTORY

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India pvt ltd | L1 support | 1 july 2021 | 27000
Previous Employer 1 | Jindal intellicom | Process trainer | July 2018 | August 2019
Previous Employer 2 | Hi3 technologies | Customer support At&t | June 2016 | June 2018

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if i am able to open other websites, and if I am able to do so I will check my ip address using ipconfig command. In case it shows 169 ip . I will check adapter settings and reset modem to get ip . It should propably work now. And still if the issue persisits try to ping the website . If I am able to ping it , it will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth from settings and then check for bluetooth button on speaker , mobile will start searching for avilable bluetooths and once i will get the name , will pair it with the device.
What according to you makes you a good candidate for customer service or technical support job? | As per my expeeience in technical support with proper communication , listening skills is equally important as then only one can undertand the issue asking proper relevant questions from customer and help them troubleshoot the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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