Subject: FW: Tech Support Candidate - Nishat Masarrat
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 6 Jul 2021 09:41:06 +0000

Her notice period is tooling but still offer her for back up and see how much she can negotiate. See what she will agree at and let me know

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 28 June 2021 at 12:30 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Nishat Masarrat

Hi Ma'am,

Her English is very good. And she is having a good range of tech support experience. She is having exposure of L1, L2 and L3 Support, Also she played the roles of senior positions as well as. But she is ok to go with for a support position.
Her current company is Wipro and prior to this she worked with IBM, Capgemini.
But she have to serve the notice till August 24, she sad she will try to negotiate. She is already holding an offer too but that is from Southern India. And she is preferring Delhi NCR.
Her current salary is 38k, Expecting as per company norms.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jun 27, 2021, at 9:42 AM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nishat Masarrat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7042188542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Zakir Nagar, Okhla, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Team lead       24 aug  38000
Previous Employer 1     Capgemini       Associate consultant
Previous Employer 2     IBM India Pvt Ltd       Sr technical support representative
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check for internet connectivity,
Trying using other website on same browser.
If other websites are working try accessing website in a different browser.
It works, then check proxy settings of each browser.

If it is not accessible in any browser it might be a case that company has limited access for 3rd party websites or tools.
For that access has to be raised or ip address has to be whitelisted by networking team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      On the speaker so that it is in network.
Go to mobile settings-Bluetooth, check on on option
Check for available device
Pair the device

Once paired it will show status as connected.
What according to you makes you a good candidate for customer service or technical support job? Any technical support or customer service issues needs timely acknowledgement and resolution.
If you can gain user's confidence that you will get the issue resolved in minimum time that can provide good customer satisfaction.
Every issue has to be dealt in such a way so that user's business is not hampered.
On a scale of 1 - 5 please rate your fluency in spoken English  5