Subject: FW: Tech Support Candidate - Shreyashkar Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 6 Jul 2021 08:52:52 +0000

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From: Shreyashkar Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 July 2021 at 4:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shreyashkar Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shreyashkar Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9069004209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Patel Nagar, New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     RRAI Flight Reservations        BDE and Customer support        16th April, 2021        18000
Previous Employer 2     Umarkets        BDE     26th January, 2021      16000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check whether my internet connection is working or not. If its working fine then I will troubleshoot the page. If problem persists, I will try to look into the settings for the solution. I will also open any other website or page to check whether this problem is for specific website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Take the speaker and switch it on.
2. Make assure its in bluetooth mode.
3. Take your mobile phone and switch on
   bluetooth.
4. Search for the available devices name.
5. Tap on the bluetooth device name when it
   appears.
6. Pair the bluetooth device with your mobile
   phone by accepting the invitation.
What according to you makes you a good candidate for customer service or technical support job? I have done B.Tech with Computer Science branch, so I have knowledge of technical field. I also have experience in customer support for international customers. I am polite and smart and also a fast learner.
On a scale of 1 - 5 please rate your fluency in spoken English  5