Subject: FW: Tech Support Candidate - Abdul Aleem farooqui Abdul
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 6 Jul 2021 08:51:41 +0000

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From: Abdul Aleem farooqui Abdul <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 July 2021 at 5:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abdul Aleem farooqui Abdul

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abdul Aleem farooqui Abdul
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9999054750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jasola vihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer Pvt ltd      Senior supervisor       10th july 2021
Previous Employer 1     Amazon  Process associate       30 January 2020
Previous Employer 2     Sedla care      IT consultant   27th novemeber 2019
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check my internet connection
Then I'll check if the website server is only having problem or is the problem with every website
We will check proxy setting if connect with vpn
We will troubleshoot the error
Then again we will try to run the same website
We will clear all the cache and cookies from browser settings
If the issue still persist we will access the screen of customer and try to resolve as per the error popping up
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings in the handset
Go to bluetooth option
Turn on the bluetooth
Search for available device for bluetooth speaker
Pair the device
What according to you makes you a good candidate for customer service or technical support job? I know how to handle customers as I'm good in communicating the resolution to customer in a very short time according to their understanding
I've worked with level 2 support as well
On a scale of 1 - 5 please rate your fluency in spoken English  5