Subject: Re: Tech Support Candidate - Archit anand verma Archit
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 6 Jul 2021 08:26:34 +0000

Have u seen his replies? Please explain how this makes sense?? Please DO NOT send me random profiles without throughly going through the first

hat according to you makes you a good candidate for customer service or technical support job?  A good customer service means having a product knowledge using your inventory and experiences and having patience and calmness at the same time and ensure to customer to resolve their issues and provide them empathy,assurance,and aplozisation.
On a scale of 1 - 5 please rate your fluency in spoken English  4

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 6 July 2021 at 1:07 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Archit anand verma Archit

Hi Ma'am,

His spoken is fine, and having experience in both tech support and non tech support. But his last job was into tech support with Tellas International. He is not working currently, He left tellus because it was a contract based job.
His last salary was 22000/-
Expecting 26-27k
Can join immediately
Ready to do work from office

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jul 6, 2021, at 11:53 AM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Archit anand verma Archit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9748098335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus international     Tech support executive  30 June 2021    22000
Previous Employer 1     Edu resource Inc        Customer care executive 31 st January 2020      18000
Previous Employer 2     Jazztel communication   Customer care executive 31st January 2018       10000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If it is an error first I shall try to click on advance then proceed with the website if the problem still persists then I would close the browser check the internet connection after that first I will try to open Google if it opens then I would proceed with website and if it still doesn't let me in into website then I would check cookies setting and allow the forbidden links and then I would proceed
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First,turn on Bluetooth in your device and then check it is visible for all the devices and then turn on the speaker's Bluetooth and then click on pair from phone and option would pop up on the screen to pair with speaker's name and then click on pair.
What according to you makes you a good candidate for customer service or technical support job? A good customer service means having a product knowledge using your inventory and experiences and having patience and calmness at the same time and ensure to customer to resolve their issues and provide them empathy,assurance,and aplozisation.
On a scale of 1 - 5 please rate your fluency in spoken English  4