Subject: Fwd: Tech Support Candidate - Reuben Ramesh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 6 Jul 2021 00:24:20 -0700 (MST)

Hi Ma'am, 

His spoken is good he is having 8 Years of experience total. 
Earlier he started with normal customer support with Airtel, there he worked for only 8 months after that he was working with IBM as Tech Support Executive. He left IBM in April. 
He is an immediate joiner. 
His last salary was 32000/- 
Expecting 6 LPA. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 6, 2021, at 11:53 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Reuben Ramesh 
E-mail 	[email-masked] 
Phone Number 	(91) 9654731639 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	NOIDA 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IBM 	Incident management 	Immediate 	
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1: will check the network connectivity be it LAN/ WiFi. 
2: Browser settings (clicking on Internet options and checking the security levels) 
3: Delete the cache 
4: Close the browse and relaunch 
5: If prompt comes to allow cookies (will accept) 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1: Turn the Bluetooth of both the devices 
2: Range (should be within the distance) 
3: Make sure phone's Bluetooth visibilty is open 
4: Pair them 
5:Wait for them to get paired. 
6: Once connected then it is good to go. 
What according to you makes you a good candidate for customer service or technical support job? 	1:Experience 
2:Expertise 
3: Skills 
4:Work Location 
5: Goal Oriented 
6:Never keep things for last minute 
On a scale of 1 - 5 please rate your fluency in spoken English 	5