Subject: Tech Support Candidate - Kundan Ganguly
From: Kundan Ganguly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 12:15:43 -0400

| | Tech Support Test

Name | Kundan Ganguly
E-mail | [email-masked]
Phone Number | (+91) 825003984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector - 44, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Operations Associate | | 13102
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Read the error message displayed carefully

Identify the error

Check if site is blocked or there is an issue with my internet connection

Check if there is server error or due to high traffic the site is down

Then I will analyze the exact error condition from the above steps and try to troubleshoot the problem, if need be will check my internet connection once & do accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch ON Bluetooth in mobile

Step 2 : Switch ON the speaker

Step 3: Search for the available bluetooth device in
mobile

Step 4: Pair the device

Step 5: Connect the speaker with mobile via
bluetooth

What according to you makes you a good candidate for customer service or technical support job?

I am a bit tech savvy

I would patiently listen to the customer queries & try to have cooperative approach towards resolving the issues

In this job customer satisfaction is the key point & would try to gain customer satisfaction always

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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