Subject: Re: Tech Support Candidate - Rishabh Dev Dogra Rishabh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Jul 2021 03:19:58 -0700 (MST)

Average spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 5, 2021, at 2:40 PM, Deeksha Dadu <[email-masked]> wrote: 

Check this guy 

From: Rishabh Dev Dogra Rishabh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 27 May 2021 at 5:25 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rishabh Dev Dogra Rishabh 

	

	
	
			Tech Support Test 
		
	Name 	Rishabh Dev Dogra Rishabh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9811195856 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Kashmere gate 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Fis global 	Customer care associate 	10 may, 2021 	19000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.check the internet connection 
2. Try to close the browser and open it in a new tab 
3. try opening in another browser 
4. Clear cache and history 
5. Check if there’s any proxy or lan settings done 
5. Check if i have abled content control or banned this site from using by contacting the internet provider (by mistake) 
6. Restart computer in case 
7. Try accessing this site on another computer to make sure , it is not prohibited by the country. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turning on Bluetooth on my mobile device 
2. Pairing the Bluetooth with speaker name, if successful then stop otherwise 
3. Holding the Bluetooth button on the speaker to reset the Bluetooth settings and then try to connect using the mobile. 

	What according to you makes you a good candidate for customer service or technical support job? 	I’m a computer enthusiast with good command over English and have worked intensively in a live chat customer service where I performed exceptionally well resolving every query of customers in real time. My strong academic background reflects my technical skills . Thus, making me a perfect candidate for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5