Subject: FW: Tech Support Candidate - Pragya Tripathi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Jul 2021 10:03:23 +0000

Both accent and tech knowledge is bad

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 2 July 2021 at 2:05 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Pragya Tripathi

Hi Ma'am,

She is having 3 years of tech support experience. 1 Year in Software support and 2 Years in Network support.
Her spoken is good.
She can join immediately.
Her last salary was 35000/-
Expecting hike of 20%

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jun 28, 2021, at 3:49 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pragya Tripathi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 8800917546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Saket ,new delhii
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ubiquiti network        Network engineer        30th june 2021  35,000
Previous Employer 1     Ericsson Gurgaon        Network engineer                24,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first check what is the error type.

If it is internet related issue, I will make sure my internet is  working fine.

Then , I will try opening the same website  on a different browsers.

Disconnect and reconnect my device to network and check.

I will try to open same website on a different device as well.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth speaker

Turn on mobile's Bluetooth.

If speaker is new , I will pair it with my phone.

If it is already paired , it will be connected automatically.
What according to you makes you a good candidate for customer service or technical support job? According to me, understanding of technology, ability to read or listen the issue carefully and good communication  skill are the main factors for a good technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4