Subject: Re: Tech Support Candidate - Sunny Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Jul 2021 02:49:50 -0700 (MST)

His spoken is good, 
Having total 8 years of experience including tech support, Customer support and sales. 
Last company he was working with was Telus International as a Technical sales executive. Before that he was with Tech Mahindra as a Technical support executive. Prior to that he was working with TCS as a Semi tech support executive his designation was BPO Analyst. 
And he started his career with Metlife there he was into non tech support. 
He is not working currently can join immediately 
His last salary was 34000/- 
Right now expecting as per companies norms 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 5, 2021, at 2:41 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sunny Arora < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 27 May 2021 at 1:59 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sunny Arora 

	

	
	
			Tech Support Test 
		
	Name 	Sunny Arora 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9654380981 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Telus International 	Sr. Sales Advisor 	21-1-2021 	32000 
Previous Employer 1 	Tech Mahindra 	Technical support engineer 	10/02/2017 	25000 
Previous Employer 2 	Tata consultancy services 	Sr. Analyst 	5/2/2014 	23000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check and see other websites are working or not. 
I can try same website on different web browser. 
I can check Https 
I will check cookies and reset 
I will check proxy settings and change 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open Bluetooth 
Search for device 
Pair and connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been part of this division since long time. I am very good at handling customers and I can manipulate situation. I can make customer happy and satisfy on same call. I can resolve issues. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4