Subject: FW: Tech Support Candidate - Sunny Arora
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Jul 2021 09:11:06 +0000

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From: Sunny Arora <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 27 May 2021 at 1:59 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunny Arora

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunny Arora
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9654380981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus International     Sr. Sales Advisor       21-1-2021       32000
Previous Employer 1     Tech Mahindra   Technical support engineer      10/02/2017      25000
Previous Employer 2     Tata consultancy services       Sr. Analyst     5/2/2014        23000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check and see other websites are working or not.
I can try same website on different web browser.
I can check Https
I will check cookies and reset
I will check proxy settings and change
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Bluetooth
Search for device
Pair and connect
What according to you makes you a good candidate for customer service or technical support job? I have been part of this division since long time. I am very good at handling customers and I can manipulate situation. I can make customer happy and satisfy on same call. I can resolve issues.
On a scale of 1 - 5 please rate your fluency in spoken English  4