Subject: FW: Tech Support Candidate - Rishabh Dev Dogra Rishabh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Jul 2021 09:10:11 +0000

Check this guy

From: Rishabh Dev Dogra Rishabh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 27 May 2021 at 5:25 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rishabh Dev Dogra Rishabh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rishabh Dev Dogra Rishabh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9811195856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kashmere gate
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fis global      Customer care associate 10 may, 2021    19000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.check the internet connection
2. Try to close the browser and open it in a new tab
3. try opening in another browser
4. Clear cache and history
5. Check if there’s any proxy or lan settings done
5. Check if i have abled content control or banned this site from using by contacting the internet provider (by mistake)
6. Restart computer in case
7. Try accessing this site on another computer to make sure , it is not prohibited by the country.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turning on Bluetooth on my mobile device
2. Pairing the Bluetooth with speaker name, if successful then stop otherwise
3. Holding the Bluetooth button on the speaker to reset the Bluetooth settings and then try to connect using the mobile.
What according to you makes you a good candidate for customer service or technical support job? I’m a computer enthusiast with good command over English and have worked intensively in a live chat customer service where I performed exceptionally well resolving every query of customers in real time. My strong academic background reflects my technical skills . Thus, making me a perfect candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  5