Subject: Tech Support Candidate - Deependra Raj Giri
From: Deependra Raj Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 05:06:01 -0400

| | Tech Support Test

Name | Deependra Raj Giri
E-mail | [email-masked]
Phone Number | (+91) 9625848570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ienergzer | Jr. Tech support | 05032021 | 18000
Previous Employer 2 | Uflex | Backend support | 01072018 | 15000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First,user should reboot the system and try again.
Secondly, check the internet connection.
Third, search the site on another browser then you'll get to know that the website is working for all user or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on device's Bluetooth from the notification panel.
2.Tap and hold the phone's Bluetooth and then list of the Bluetooth device will appear . If not then tap on refresh option.
3.After that, tap the name of Bluetooth device which one you want
4.If the Bluetooth speaker connect then it will show on the top of the device's screen.

What according to you makes you a good candidate for customer service or technical support job?

I'm curious to learn about how to resolve the technical issues.
I always consider customer's problem as my problem.
I always value the customer's time because in this way customer's trust on product remains

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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