Subject: FW: Tech Support Candidate - Sumit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Jul 2021 09:03:11 +0000

Check this guy

From: Sumit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 27 May 2021 at 5:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sumit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sumit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9643484567
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida Sec. 15
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Sharepoint
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        MB Fund Administrator Pvt. Ltd  Sr. Executive-IT        Current Working 35806
Previous Employer 1     CMS Computer Ltd.       Engineer        10 March 2019   26705
Previous Employer 2     Hitachi System Micro clinic Pvt. Ltd.   Sr. CSE 25 Nov. 2017    17860
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Click History and select Clear Recent History….

Below the drop-down menu, select both Cookies and Cache. Clear all.

Network Settings section.

Change your proxy settings:

If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
Close the Connection Settings dialog.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life. Because of these qualities, I think I would be a valuable asset for your customer service
On a scale of 1 - 5 please rate your fluency in spoken English  4