Subject: FW: Tech Support Candidate - Jatin Raghav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Jul 2021 09:01:30 +0000

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From: Jatin Raghav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 1 July 2021 at 11:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jatin Raghav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jatin Raghav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9634312134
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Bulandshahr
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon Development Centre India Pvt. Ltd.       SDS Associate           35000
Previous Employer 1     Raeon Petroleum Services Pvt. Ltd.      Petroleum Engineer              21800
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are few steps which I'll follow -

1. First of all I will ensure If I have a stable internet connection.

2. Second step will be trying to reload/refresh the website page.

3. Then if it still doesn't work then I'll clear the cookies and cache .

4. If it still shows me the same error then I'll restart or reboot the internet connection.

5. And if then also the issue persists then there might be various other reasons like website down,address restricted and others.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on bluetooth speaker by holding button on speaker so that it will be visible

2. Turn on bluetooth on your mobile and view new available devices to pair.

3.Tap on the name of your bluetooth speaker on your screen to pair.

4. After that you will receive option to connect or pass key to connect just follow screen instructions to connect devices.
What according to you makes you a good candidate for customer service or technical support job? Well as I'm working already in International Process in the US region at Amazon.I'm providing them with the real time technical support to the customers as Shipping and delivery Associate.I feel I have developed good few qualities that are required for a good support representative.
On a scale of 1 - 5 please rate your fluency in spoken English  5