Subject: Tech Support Candidate - Sheetal Gupta Sheetal
From: Sheetal Gupta Sheetal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 03:59:14 -0400

| | Tech Support Test

Name | Sheetal Gupta Sheetal
E-mail | [email-masked]
Phone Number | (+91) 8527641194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad (UP)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Application support,antivirus,software installation,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Pvt ltd | Administrator | Na | 15140
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Many basic problems can be solved simply by restarting your device.

2 Make Sure the Internet Connection Works.

3 Check if the Website is Down for Everybody or Just Me.

4 Check the web address (URL) in the address bar to make sure you're going to the right webpage.

5 If you are, try to open the same webpage on another computer connected to the same network.

6 If the browser takes a long time to load a webpage or search, it might be using a web proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings

2 Tap the Bluetooth option

3 Turn on Bluetooth

4 A list of available devices will appear.

5 If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6 On your mobile select your speaker  and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

A good candidate needs to be able to address all client SLA needs, is able to micro manage aspects of making the team ready for the process and keeping internal stakeholders in loop about the same. In a smaller BPO unit, you should be ready to juggle few hats as a trainer, quality evaluator too, where individual departments are not there.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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