Subject: FW: Tech Support Candidate - Marcus Manebaye
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Jul 2021 07:55:08 +0000

This guys worked with us but I don’t remember his spoken English. Check once in a quick conversation

From: Marcus Manebaye <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 4 July 2021 at 10:15 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Marcus Manebaye

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Marcus Manebaye
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ashram hari nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        working on private project      web engineer    anytime depends on project
Previous Employer 1     cherry e-commerce service       customer care agent     2020    35000
Previous Employer 2     max hospital    french language expert  2019    depended on projects
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I. the first thing to do is to open another browser and try to access the same website. and this should solve the issue.

II. in case the same website is still inaccesible in other web browser then:
- there is a need to try to launch major popular website like amazon, instagram, youtube...

III. in case those major popular websites also don't launch, then what to do is to firstly check if the device used is connected to internet.

IV. in case the device used is not connected to the internet then the thing to do is to connect it to the internet and this should solve the issue.

V. in case the device used is connected to the internet then the problem is with the browsers, the thing to do here is to update the web browsers because outdated web browsers cause scripting errors making websites become unresponsive. and after updating the web browsers the website will launch very well.

VI. in case after updating the web browsers, the website is still inaccessible then there is the need to check the security parameters of the web browsers used to see if there are line that block access to the type of website that is getting launched. and if that is the case the thing to do is to allow a special permission for the website to launch. this should solve the issue

VII. in case after doing all of this but the website doesn't still launch then there is a problem with the website. and this case there is nothing the user can do other than wait until the website is running again .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I. on the bluetooth speaker press the bluetooth button.

II. on the phone.
III. go to the phone settings.
IV. and after that tap the bluetooth icon on the phone setting.
V. and after that tap on "more settings" on the bluetooth menu to allow the phone to start scanning for available devices around the phone.
VI. a list with available devices will appear.
VII. and just tap the bluetooth speaker name to allow the bluetooth speaker to pair with the phone
What according to you makes you a good candidate for customer service or technical support job? I. I know how manage frustrated customers
II. I know how to keep myself cool in the pressure
III. I am a hard working individual.
IV. I got an extensive knowledge about computer programming languages.

V. An extensive knowledge about computer operating systems.

VI. An extensive knowledge about computer softwares.

VII. An extensive knowledge about computer networking.
On a scale of 1 - 5 please rate your fluency in spoken English  5