Subject: FW: Tech Support Candidate - Michael Periyasamy
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Jul 2021 07:50:47 +0000

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From: Michael Periyasamy <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 July 2021 at 11:59 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Michael Periyasamy

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Michael Periyasamy
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9715109481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida, sector 66
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Senior technical support Associate      Pursuing        28000
Previous Employer 1     Ienergizer      Senior customer care associate  Oct 2020        19700
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll make sure with other devices that the website is working properly at first. Then I'll check and clear all used chache and cookies in browser. After that I'll also check whether my IP has properly configured from ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on blutooth feature in both Mobile and speaker.
2. Click blutooth option in mobile and check the blutooth name then click to connect.
3. After configuration it'll be connected.
What according to you makes you a good candidate for customer service or technical support job? 1. Having extensive knowledge in networking and customer handling experience makes me understand customers current concern quickly to resolve the issue.
2. Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4