Subject: Tech Support Candidate - Dipanshi Tiwari
From: Dipanshi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 03:28:24 -0400

Tech Support
Test

Name

Dipanshi
Tiwari

E-mail

[email-masked]

Phone Number

(+91) 6263248304

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sec 55 , Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Property pistol Pvt
Ltd

Assistant Sales Manager

08-04-2021

25000

Previous Employer 2

SOAP project

Assistant
Accountant

31-05-2019

10000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
follow some steps like:

1. Restart my Desktop.

2. Make sure the internet Connection works.

3. Check if the website is down for everyone or just me.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth Device.

2.Turn on your Mobile phone bluetooth.

a.Swipe down from the top of the screen.

b. Touch and hold Bluetooth .

c. Tap Pair new device.

**If you don't find Pair new device, check under "Available devices" or tap
More  and then **Refresh.

d.Tap the name of the Bluetooth device you want to pair with your device.

e.Follow any on-screen instructions.

f.tap a paired but unconnected device.

g.When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Customer
support is the first point of contact to ghe customer so it is very important
that one should be:

1.Very much smooth while responding.

2.Patient enough to listen to a Customer's issue.

3.Have Thorrow knowledge of system they are dealing with to help the
customer.

4.Should have a great and clear communication skills so that Customer's can get
satisfactory response.

5. Should be very handy with all the trouble shoots.

On a scale of 1 - 5
please rate your fluency in spoken English

4