Subject: Fwd: Tech Support Candidate - Saurabh Sharma
From: HR Livesalesman <[email-masked]>
To: alan ninan <[email-masked]>
Date: Mon, 5 Jul 2021 00:17:16 -0700 (MST)

Hi Alan, 

Please interview him for Aqua 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 30, 2021, at 6:54 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Saurabh Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 8178019945 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Delhi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	CCE 		24000 
Previous Employer 1 	EXl 	CCE 	20th Octobber 	28000 
Previous Employer 2 	EXL 	CCE 	29th July 	23000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	*I will see the link is correct. 

*Will Check Internet connection and also the speed. 

* Also try to find out some other link to open same website. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to Settings 

Select Bluetooth 

Turn on Blue tooth in phone and also switch on the device which needs to be paired 

Find the blue tooth name 

and pair the device 

What according to you makes you a good candidate for customer service or technical support job? 	For good Customer service complete Knowledge about product is required. 

Good Objection handling 

Negotiation Skills 

Comparison with similar quality product. 

Good Command on Language 
On a scale of 1 - 5 please rate your fluency in spoken English 	5