Subject: Tech Support Candidate - Sunder Gariya
From: Sunder Gariya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 02:16:26 -0400

| | Tech Support Test

Name | Sunder Gariya
E-mail | [email-masked]
Phone Number | (91) 8826740693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Associate | 08-July-2021 | 21000
Previous Employer 1 | Wipro | Associate | 3-March-2021 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1- I will check internet connection in my device.

step 2- If Internet is fine then I will remove cookies and caches from the browser.

step 3- Even after the previous step if the site gets an error then I will remove the history.

step 4- If I still faces the  error then I will check if the ISP hasn't blocked the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Turn on Bluetooth in your mobile phone.

Step 2- Turn Speaker's Bluetooth on.

Step 3- search for nearby Bluetooth device in your phone.

Step 4- Tap the required device  and pair the device with your  phone and it is now connected.

Step 5- Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

Good or ideal candidate for the customer service or technical support job should have patience, good communication skills, fast learning skills and fluency over language.
Other than that he/she should have empathetic tone and persuasive skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |